How do I find information about benefits?
How do I contact Interplan Health Group?
How do I find a network provider?
How can I find out if my doctor is in the Interplan Health Group network?
When can I contact Customer Service?
What happens if my current physician is not a network provider?
I’m a Patient/Member, how do I obtain an Member ID card?
I’m a client, how do I get a directory?
What is a “Preferred Provider”?
Who do I contact regarding co-payment/deductible/premium payment questions?
Can we access benefit information at your website?
How do I obtain a provider directory?
How can I access the Interplan Health Group network?
What does Board Certification mean?



Q. How do I find information about benefits?
A. Please contact the insurance company or claims payor directly. Interplan Health Group does not have access to benefit plan information. The phone number should be on the Member’s ID card. Otherwise, the best way to find it is usually to contact your insurance company, Human Resources Representative or Health Plan Administrator directly. We appreciate your understanding.

Q. How do I contact Interplan Health Group?
A: Please click here to access our contact information.

Q. How do I find a network provider?
A: Interplan Health Group offers free provider and facility referrals through our web site. By clicking on Provider Search you will have the capability to search for a provider as well as personalize a directory based on a Zip Code, City, Street Address, or State. Maps can also be generated that display provider locations and the distance in miles to each one. In addition, Customer Service Representatives are available Monday through Friday from 7:00 a.m. to 6:00 p.m., Central Standard Time by calling our toll free number 866-511-4757.

Q. How can I find out if my doctor is in the Interplan Health Group network?
A: Interplan Health Group offers free provider and facility referrals through our website. By clicking on Provider Search you will have the capability to search for a provider as well as personalize a directory based on a Zip Code, City, Street Address, or State. Maps can also be generated that display provider locations and the distance in miles to each one. In addition, Customer Service Representatives are available Monday through Friday from 7:00 a.m. to 6:00 p.m., Central Standard Time by calling our toll free number 866-511-4757.

Q. When can I contact Customer Service?
A: Our Customer Service Representatives are available from 7:00 a.m. to 6:00 p.m., Central Standard Time, Monday through Friday and can be reached by calling 866-511-4757. If further assistance is needed you can ask us a question electronically by filling out the form on our contact page and we will respond to you the next business day!

Q. What happens if my current physician is not a network provider?
A: If your physician is not a member of the Interplan Health Group network, you have several options.

1. You can select a new doctor that is in the network.
2. Discuss with your doctor about becoming a participating provider with Interplan Health Group.
3. You may fill out the on-line provider Request Form.

Interplan Health Group neither pays claims nor do we have access to information about benefits and eligibility. The effect a non-participating provider will have on your claims or benefits can be determined by contacting your insurance company or claims payor directly. Please check your Member ID card or with the Human Resource Office of your employer for contact information.

Q. I’m a Patient/Member, how do I obtain an Member ID card?
A: To obtain a Member ID card, please contact your benefit office directly. Interplan Health Group does not have access to your insurance information. You can locate the telephone number by contacting your Human Resource Department where you work.

Q. I’m a client, how do I get a directory?
A: First, you can simply click on the Provider Search to access our online directory of providers where you can create and print individualized directories or if you would like to request hard copy provider directories, please contact your Interplan Health Group Account Management Representative.

Q. What is a “Preferred Provider”?
A: A Preferred Provider is a prescreened doctor, hospital, or other healthcare provider or facility that has agreed to provide their services at predetermined rates. Interplan Health Group has developed a PPO (Preferred Provider Organization) Network and the providers in our network are your "
“Preferred Providers" of medical care.

Q. Who do I contact regarding co-payment/deductible/premium payment questions?
A: Through your health plan you have access to the IHG network of providers, but we do not administer your plan or maintain information regarding your health benefits. For payment questions – including those about coverage, co-payments, deductible and premiums, you will need to contact your insurance company, Human Resources representative or health plan administrator directly. Your health plan’s telephone number can usually be located on the back of your Member ID card.

Q. Can we access benefit information at your website?
A: Through your health plan you have access to the IHG network of providers, but we do not administer your plan or maintain information regarding your health benefits. For payment questions – including those about coverage, co-payments, deductible and premiums, you will need to contact your insurance company, Human Resources Representative or health plan administrator directly. Your health plan’s telephone number can usually be located on the back of your Member ID card.

Q. How do I obtain a provider directory?
A: You have two options for obtaining a provider directory. If you would like to create a customized directory from the IHG website, go to the Provider Search section of our homepage. From there you can create a customized directory that is compiled according to specifications that you select. Preprinted provider directories may be available through your health plan, so you will need to contact your insurance company, Human Resources Representative or benefits administrator directly. Your health plan’s telephone number can usually be located on the back of your Member ID card.

Q. How can I access the Interplan Health Group network?
A: IHG is neither an insurance company – nor do we sell directly to individuals. IHG’s network is available through employers – Taft-Hartley funds – Third Party Administrators (TPA’s) – Managed Care Organizations and Insurance Carriers.

Q. What does Board Certification mean?
A: Board Certification means that a physician has chosen to undergo a formal review process by a medical board to certify that he or she has fulfilled the educational requirements needed to practice medicine.